Refund & Cancellation Policy

Effective: 1 January 2026 • Last updated: 22 August 2026

This Refund and Cancellation Policy applies to online bookings placed via deltaedgeoffice.infor desks and meeting rooms, and to monthly memberships. Event and venue bookings are governed by the separate Unwind Spaces & Events Venue Terms & Conditions, summarised in Section 3.

Refund timelines (all refunds): All approved refunds under this policy are processed within 5 to 7 business days to the original payment method (card, UPI or net banking). Bank processing times may vary.

1Hourly and Daily Bookings (Desks and Meeting Rooms)

When you cancelRefund
24+ hours before check-in100% refund (less minor gateway fees, if any)
12 to 24 hours before50% refund
Under 12 hours / No-showNon-refundable

2Monthly Memberships and Private Cabins

  • Notice: Cancellation requires written notice at least 15 to 30 days before the next billing cycle, as defined in your membership agreement.
  • Part-month: Unused days in an ongoing billing cycle are non-refundable once the billing month has begun.
  • Security deposit: Refundable within 15 business days after move-out, subject to adjustments for damage or outstanding dues.

3Events and Venue Bookings

Event and venue bookings are governed by the Unwind Spaces & Events Venue Terms & Conditions, not the website tiers above. In summary, cancellation refunds are:

When you cancelRefund
60+ days before the event100% refund of payments made
30 to 59 days before50% refund of payments made
14 to 29 days before (and fewer)Non-refundable (0%)

* Date changes are subject to a rescheduling fee and availability (0% at 60+ days, rising to 50% within 3 days), with penalties reduced by 50% for severe-weather disruption. If we are unable to provide the venue, a 100% refund of amounts paid is issued. Your signed Unwind Venue Terms & Conditions prevail for events.

4Rescheduling (Desks and Meeting Rooms)

You may reschedule an hourly or daily desk / meeting-room booking up to 6 hours before the scheduled start time without penalty, subject to availability. Requests can be made through your online account or by contacting support.

5Refund Process and Timelines

  • How to apply: Email your cancellation request with your Booking Reference ID to info@deltaedgeoffice.com.
  • Processing: All approved refunds under this policy are processed within 5 to 7 business days to the original payment method (card, UPI or net banking). Bank processing times may vary.

6Non-Refundable Scenarios

Refunds will not be granted if: you fail to show up without prior notice; your access is revoked for breach of our Terms of Service or House Rules; or services are interrupted due to force majeure events (e.g. natural disasters, grid outages, civil unrest) beyond our control.

7Contact

For questions or assistance with refunds and cancellations:

Support: info@deltaedgeoffice.com | +91 89818 11102
Address: 10th Floor, Delta Tower, J-1/8, EP Block, Sector V, Salt Lake, Kolkata – 700091, West Bengal, India
Official Site:deltaedgeoffice.in